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Frequently Asked Questions


There is a problem with my order, who should I contact?
We want you to be satisfied with your order. Please email us at service@faithandquinn.com, include your name, contact information, your order number and a brief description of the issue.

What is your shipping policy?

At this time we are not accepting international orders. We will let you know when your order ships and can provide tracking information. There could be delays due to Covid 19. As always, feel free to email us at service@faithandquinn.com if you have any questions!

We have different shipping rate options:

Free shipping on orders over $75.00!

First Class USPS 5-7 Business Days, $4.95 shipping on orders under $74.99 

Priority USPS 3-5 Business Days, $7.95 shipping on orders under $74.99

 



What is your return policy?

We want you to be satisfied with your experience, so please contact us if you have any problems with your order.

We do not accept refunds or returns on cut fabric, patterns, or books. However, we do accept returns on unused accessories and notions as long as the product is unused and still in its original packaging. The item(s) must be returned within two weeks of receiving your order. 



What is your privacy policy?
You can view our privacy and cookie policy hereIf you have any questions about the information we collect, please feel free to email us at service@faithandquinn.com.

Where is Faith & Quinn located? Is there a physical store I can visit?
Our store is online only! Someday we would love to expand to have a physical location. We are based in Cortez, Colorado.

I'm interested in an out of stock item on your website, when will it be back in stock?

Contact us at service@faithandquinn.com and we will do our best to re-stock if item is still available.



Where can I keep up to date with Faith & Quinn's new collections and products?

Follow us on Instagram, Pinterest, and like us on Facebook @Faithandquinn to stay up to date with our new products and collections!



Can I share my patterns, projects, and quilting stories with Faith & Quinn?

Please do, we would love to see what you make! Share your projects and quilting stories with us on Instagram and Facebook!




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